What are the responsibilities and job description for the Operations Manager position at Boulo Solutions?
Job Title: Operations Manager (Remote – Mountain Time Zone hours)
Company: [Confidential – Sourced by Boulo Solutions]
Location: Remote
Industry: Commercial Cleaning Services
Job Type: Full-Time
About the Role:
Boulo Solutions is partnering with a growing commercial cleaning company to find a Operations Manager who thrives in a fast-paced, remote work environment. The ideal candidate will play a key role in ensuring smooth operations by managing schedules for a team of 10 technicians and serving as the central communication point between clients and technicians.
Key Responsibilities:
- Manage daily and weekly scheduling for 10 technician teams, ensuring optimal coverage and efficient routing.
- Handle customer concerns and other operational issues to keep jobs running smoothly.
- Review work and invoice jobs once completed.
- Serve as the primary liaison between clients and technicians, addressing scheduling changes, special requests, and service updates.
- Monitor team availability and adjust schedules in real time as needed.
- Communicate professionally and promptly with clients to confirm appointments and resolve any service-related concerns.
- Maintain up-to-date records in the scheduling system.
- Collaborate with internal departments to anticipate staffing needs and client demands.
Requirements:
- Must work Mountain Time Zone hours and be available during regular business hours.
- Proven experience in scheduling, dispatching, or coordinating teams—ideally in service-based industries such as cleaning, maintenance, or field services.
- Excellent communication and problem-solving skills.
- Highly organized with strong attention to detail and time management.
- Comfortable working independently in a remote environment.
- Tech-savvy with experience using scheduling or CRM software (specific platforms can be trained on).
What We Offer:
- Remote work flexibility.
- Opportunity to work with a supportive and growing team.
- Meaningful impact on the daily operations and customer satisfaction.
- Competitive compensation based on experience.
Salary : $50,000 - $55,000