Senior Field Service Technician

Location: Warrior, AL (Warehouse-based with field service)

Type: Full-Time, Salaried $80-90k based on experience

Benefits: Full Benefits Company Vehicle

About the Role

A commercial generator company with a warehouse in Warrior, Alabama is seeking a Senior Technician to join its growing team. This is a hands-on, senior-level role for a highly independent technician with experience in electrical systems, generators, HVAC, or diesel mechanics.

This position reports to a manager based in Texas, so the ideal candidate is a self-starter who can work independently while collaborating with internal teams and external manufacturers. The Warrior warehouse is shared with another mechanical dealer, so other technicians are on-site as needed for collaboration.

A company vehicle is provided for site visits and service calls.

Key Responsibilities

After-Sales Support & Warranty

• Diagnose, troubleshoot, and resolve customer issues related to generators and associated systems
• Manage and process warranty claims from start to finish
• Coordinate with SSH for warranty paperwork and claim approvals
• Communicate with engine and alternator manufacturers or distributors when warranty work requires manufacturer involvement
• Maintain accurate records and documentation of all warranty claims

Technical Support

• Provide technical support to customers via phone and email
• Assist with issues during generator start-up, commissioning, and routine maintenance
• Support customers with urgent or complex technical requests

Field Service & On-Site Support

• Perform on-site customer visits for project support, troubleshooting, and urgent service needs
• Assist with specific installation, repair, or commissioning projects as required

Product Improvement & Quality Feedback

• Identify and report quality issues to the factory
• Follow up on corrective actions and resolutions
• Coordinate with UR-GE on design improvements when needed

Operations & Warehouse Responsibilities

Generator Preparation & Assembly

• Unload equipment and materials from containers
• Prepare generator sets according to Sales Order requirements, including:
• Modifications to gensets
• Fuel tank installation
• Battery charger replacement
• NFPA 110 adders and other required components
• Perform Pre-Delivery Inspections (PDI) prior to shipment

Quality Control

• Conduct final quality control inspections using established control sheets
• Document each genset with required paperwork and photos prior to shipment
• Ensure final cleaning, staging, and loading of equipment

Final Assembly

• Perform final assembly on:
• PSI engine-powered gas generator sets
• Perkins USA engine-powered generator sets

Qualifications

• 5 years of experience in one or more of the following:
• Generator service and maintenance
• Electrical systems
• Diesel or industrial mechanics
• HVAC or mechanical systems
• Strong troubleshooting and diagnostic skills
• Ability to work independently with minimal day-to-day supervision
• Comfortable coordinating with remote managers, manufacturers, and customers
• Willingness to perform both warehouse-based and field service work
• Valid driver’s license and clean driving record

What’s Offered

• Competitive salaried compensation
• Full benefits package
• Company vehicle
• Stable, long-term opportunity with a growing commercial generator company
• High-trust role with autonomy and technical ownership