What are the responsibilities and job description for the Customer Experience Consultant position at Boutique Recruiting?
Remote
A leader in customer experience solutions is seeking a dynamic Customer Experience Consultant to join their growing team. In this role, you ll help some of the world s most recognizable brands improve customer, employee, digital, and contact center experiences. Your work will include developing actionable strategies, conducting research, analyzing data, and leading workshops to deliver results-driven solutions. This position offers the opportunity to make a meaningful impact while advancing your career in a flexible and supportive work environment.
Customer Experience Consultant Responsibilities
A leader in customer experience solutions is seeking a dynamic Customer Experience Consultant to join their growing team. In this role, you ll help some of the world s most recognizable brands improve customer, employee, digital, and contact center experiences. Your work will include developing actionable strategies, conducting research, analyzing data, and leading workshops to deliver results-driven solutions. This position offers the opportunity to make a meaningful impact while advancing your career in a flexible and supportive work environment.
Customer Experience Consultant Responsibilities
- Develop and implement customer experience strategies tailored to client needs
- Conduct and analyze customer data, primary/secondary research, and assessments of current state processes
- Facilitate client workshops to identify gaps, define challenges, and shape future-state visions
- Lead journey mapping workshops to improve customer interactions across all channels
- Create actionable roadmaps and strategies to enhance customer experience maturity
- Establish and measure CX success metrics and KPIs with clients
- Deliver high-quality client presentations and deliverables aligned with project goals
- Build trusted advisor relationships with clients and grow their confidence in CX solutions
- Manage multiple priorities effectively in a fast-paced consulting environment
- 3 years in management or strategy consulting or a related field
- 2 years working in customer experience with proven capability in developing strategies and actionable plans
- Proficiency with Microsoft Office Suite, data analysis tools, and Voice of the Customer/Experience Management technologies
- Exceptional client-facing, leadership, and interpersonal communication skills
- Bachelor s or master s degree
- Certifications like PMP or CXPP is a plus
- Comprehensive medical benefits
- Performance based bonus
- 401(k)
- Fantastic PTO
- Fully remote role with domestic travel as needed
