What are the responsibilities and job description for the Registration and Scheduling Specialist position at Bowen Health?
- Provide a positive experience for the first contact between Bowen Health and the client calling for an appointment
- Answering telephone within three (3) minutes so call is not transferred to voicemail
- Return voicemails within twenty-four (24) hours when the message was left, the exception being calls on voicemails left on the weekends
- Enter referrals and calling within twenty-four (24) hours to schedule for an appointment
- Calling online registrations within twenty-four (24) hours to schedule for an appointment
- Collect client pay source information and calling to gather benefits before appointment date
- Document all necessary information in the computer with minimal errors (Spelling, transposing of numbers, & Data in the wrong field)
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