What are the responsibilities and job description for the Membership Coordinator position at Boys & Girls Clubs of Greater Redlands - Riverside?
TITLE: Membership Coordinator
REPORTS TO: Director of Programming
HOURLY RANGE: $17.00 - $20.00
WORK SCHEDULE: Monday - Friday; 7:30 a.m. to 1:15 p.m.
DEPARTMENT: Administration
POSITION STATUS: Part-time, non-exempt
PRIMARY FUNCTION:
Oversee all aspects of recruitment, registration, renewal and database management of clubhouse members. This role serves an important public relations function in the community, and customer service function in the Club by meeting/greeting all who enter or telephone, and being able to provide information about the Club and its programs.
DUTIES/RESPONSIBILITIES:
- Supports master schedule of Club activities and events, collecting and disseminating information to Club staff, volunteers, members and families as instructed.
- Answers telephones, provides general information and refers callers to other staff or takes messages as necessary.
- Maintains electronic and hard copy filing systems for member tracking, making sure they are accurate and timely. Facilitates retrieval of information with ease.
- May be responsible for managing inventory of office equipment and service contracts, performing routine maintenance activities and contacting service representatives as needed.
- Serves as Club receptionist, greeting all members and visitors and maintaining attendance and visitor logs.
- Support with administrative duties as requested.
- Maintains accurate and up-to-date information on all current members and ensures this information is properly recorded and stored in the membership database.
- Ensures individual member paper-based materials are stored in a secure location.
- Administers and manages camp program registration, financial aid applications and attendance reports.
- Supports Club operations by building relationships with families, and communicating pertinent information with the community.
- Notifies members and families when membership is due to expire and performs appropriate outreach to ensure renewal.
- Perform other duties as assigned.
RELATIONSHIPS:
Internal: Maintains close, daily contact with Club staff (professional and volunteer) and supervisor to receive/provide information, discuss issues, and explain guidelines and/or instructions.
External: Maintains contact with members, families and the general public to give and obtain information, either in response to inquiries or as instructed by supervisor.
SKILLS/KNOWLEDGE REQUIRED:
- High school diploma required; college degree preferred; equivalent experience considered.
- One year of office clerical experience.
- Computer skills including, proficiency in Microsoft Word, Excel, Access, and Outlook.
- Must be or become trained in the member data software system.
- Good written and verbal communication skills.
- Good organization and attention to detail.
- Strong customer relations skills.
- Able to maintain confidentiality.
- Ability to work independently and as a member of a team.
- Flexibility to work clubhouse hours especially as seasons and service needs change.
- Interpersonal skill development and maintenance.
- Fluency in Spanish is preferred.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
It is the policy of Boys & Girls Clubs of Greater Redlands-Riverside to consider all applicants and employees for their ability to perform their jobs without regard to their disabilities as required by law. We encourage all applicants and employees to notify management if accommodations are required for you to access your work area or to successfully perform your job duties.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Salary : $17 - $20
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