What are the responsibilities and job description for the Account Manager position at BRD Pest Solutions?
Come help us grow our team! BRD Pest Solutions is a leader in providing innovative and effective pest control services. We pride ourselves on our commitment to customer satisfaction and our ability to foster long-term relationships with our clients.
We are seeking a proactive and customer-focused Account Manager to join our dynamic team here at BRD. This role is crucial in ensuring our customers remain satisfied, engaged, and loyal. The ideal candidate will have a strong background in customer retention, de-escalation, and problem solving.
Key Responsibilities:
- Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
- Act as the primary point of contact for client inquiries, concerns, and escalations.
- Identify potential issues and work collaboratively with clients and internal teams to resolve them promptly and effectively.
- Implement strategies to de-escalate tense situations and provide timely solutions to client problems.
- Monitor client accounts to identify trends, risks, and opportunities for improvement.
- Communicate regularly with clients to ensure they are maximizing the value of our services.
- Provide feedback to internal teams to enhance the overall customer experience.
Qualifications
- Experience in account management, customer service, or a related field is preferred, not required.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to handling customer issues.
- Ability to manage and de-escalate difficult situations effectively.
- High attention to detail and organizational skills.
- Familiarity with CRM software and customer service tools is a plus.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
What We Offer:
- Competitive hourly pay with commission structure.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a significant impact on customer satisfaction and business success.
We look forward to meeting you, feel free to reach out with any questions!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
- Overnight shift
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Performance bonus
- Quarterly bonus
- Semiannual bonus
Travel requirement:
- No travel
Ability to Commute:
- Orem, UT 84097 (Preferred)
Ability to Relocate:
- Orem, UT 84097: Relocate before starting work (Required)
Work Location: In person
Salary : $18