What are the responsibilities and job description for the Customer Service Representative position at brenntag?
- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
- Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
- Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Verifies all shipping, billing, pricing, and purchase order information.
- Update customer files with quoted pricing, new items, address changes, delivery instructions or other customer notes as needed.
- Communicate and provide necessary support to sales staff while in the field.
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