What are the responsibilities and job description for the Watt Front Desk Supervisor position at BRIDGETON HOLDINGS GROUP?
Job Details
Description
ABOUT THE ROLE
We are looking for a Front Desk Supervisor to join the team! As a Front Desk Supervisor, you will be assisting the Assistant General Manager in overseeing the day-to-day operations of the Front Desk. Reporting to the AGM or GM, you will help assist with scheduling, training, and daily operations of the Front Desk. You will have good communication skills, with the ability to oversee other Front Desk team members and report to management. You will have excellent communication skills, with the ability to effectively communicate to staff and guests.
Responsibilities:
- Motivate, Train, and coach new front desk staff.
- Work shift(s) as assigned by AGM or GM.
- Complete check-ins, check-outs, and cashiering per shift.
- Open & close shift per hotel SOPs as a supervisor-MOD.
- Resolve any guest billing discrepancies.
- Attend meetings to discuss guest needs and front desk operations.
- Basic math skills, with the ability to handle cash and credit card transactions accurately.
- Strong attention to detail and accuracy and ability to multitask in a fast-paced environment.
- Making sure all guest inquiries, questions, and/or concerns are properly taken care of.
- Overseeing the scheduling of employees, making sure all shifts are filled as needed.
- Excellent communication and interpersonal skills with guests and other departments.
- Maintain accurate and up-to-date records of guest information and room assignments.
Essential Duties:
- Able to effectively communicate
- Able to lift to 40 pounds
- Able to walk, and stand for a significant degree
- Be able to check-in and check-out guests via the PMS system
- Be able to greet guests at the Front Desk
- Able to kneel, reach, bend, feel, talk, see, hear, and lift
- Able to manage and oversee the Front desk department
Qualifications
Skills / Qualifications
- 2 Years of Guest Service Hospitality Experienced
- Managing or Supervising Experience Preferred
- Strong written and verbal communication skills
- QnQ or PEP Experience Preferred
- Hilton Experience Preferred
Salary : $19 - $20