What are the responsibilities and job description for the Business Development Manager position at BrightStar Care?
Job Description
The Business Development Manager is responsible for building relationships with new referral sources and building on existing referral sources.
Responsibilities
- Responsible for generating new business, which often requires cold calling and frequent travel within your assigned territory.
- This position will also service existing accounts and is experienced as the hunter and the closer.
- The candidate of choice will call on healthcare facilities, physicians, clinics, assisted living and nursing home facilities to generate sales for both private duty, skilled services and medical staffing.
- Meets or exceeds established sales targets, including high volume of weekly face-to-face contacts with referral sources, diversified clients across multiple revenue streams, and able to dive deep into key referral relationships.
- Grow an active customer and lead database in your assigned territory and surrounding markets, promoting the company’s products and services including private duty, skilled services, and medical staffing.
- Maintain a high level of understanding of the company’s products, and services and pricing, their value to the potential clients and maintains all contacts and business activity in the company’s CRM system. Maintain company designated CRM (Hubspot) and using features including reporting results.
- Works closely with the Branch Manager, Director of Operations, and Regional Director of Operations to develop and implement a sales and marketing plan for your assigned territory in support of overall brand standards.
- Seeks, develops and participates in marketing opportunities throughout the community like area networking and business chamber groups.
- Establish sources to provide information or competitive pricing, market activities, transaction usage and other information about your assigned territory.
- Provide weekly sales summaries and call reports to the Branch Manager, Director of Operations, and Regional Director of Operations and company senior leaders on a timely basis.
- Provide information as required by the corporate leadership to assist in development of sales plans.
- Report all customer problems to the Branch Manager, Director of Operations, and Regional Director of Operations as quickly as possible to ensure the problem is resolved in a timely manner.
- Track the progress of the problem resolution and insure that it meets the requirements of the client.
- Continually improve selling skills through participation in training and seminars, supervisory feedback, self-evaluation, and client feedback.
Skills & Qualifications
- 2 years of outside sales experience demonstrating a working knowledge of healthcare in the home or institutional setting, preferred.
SKILLS/ABILITIES
- Proven ability to generate leads and monitor referrals, manages the territory and understands how to build relationships with new and existing contacts.
- Enjoys solving problems, getting things done, achieving goals and wants to be in charge.
- Wants the challenge and competition, willing to take risks with a strong desire to be in the field face-to-face with clients and referral sources every day.
- Experience with public speaking (in addition to presentation skills) with strong at persuasive and educational writing and speaking.
- Self-motivated and comfortable working with little to no direction demonstrating exceptional interpersonal, multi-tasking and problem-solving skills.
WORKING CONDITIONS
Travel Requirements:
- Travel as needed for various sales and marketing deliverables.
