What are the responsibilities and job description for the Director of Residential Services position at Broward Partnership?
Description
Employment Announcement
Director of Residential Services
I. JOB SUMMARY:
The Director of Residential Services provides support and supervision of the day-to-day client activities at the Homeless Assistance Center (HAC), including direct supervision of the Residential Coordinators and Safety Officers, ensuring the safety and welfare of clients, employees, and visitors, and serving as an integral member of the Safety/Security Committee and the Case Conference Team. The Director of Residential Services ensures that Residential Coordinators and Safety Officers build rapport with clients and encourage clients to make decisions that contribute to their housing plans. The Director of Residential Services understands that Broward County operates a Housing First model and that all clients’ experience with homelessness should be rare, brief, and non-recurring.
ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES:
1.
Ensures the safety and welfare of all clients, employees, and visitors through direct supervision of the front security desk and rounds to all areas throughout the campus.
2.
Provides leadership and direction to Residential Coordinators and Safety Officers. Performs staff evaluations and corrective disciplinary actions; coordinates and assists the staff in carrying out their responsibilities. Reviews and submits payroll timesheets on a bi-weekly basis.
3.
Ensures that staff are aware of the program expectations for clients and that staff encourage clients to engage in behaviors that contribute towards a positive housing placement.
4.
Oversees the day-to-day client activities of the shelter and ensures sufficient staffing coverage in areas where clients congregate, including dormitories, dining hall, lobbies, classrooms, activity centers, covered outdoor areas, and front entrance.
5.
Ensures that Residential Coordinators and Safety Officer staff members utilize de-escalation and conflict resolution techniques when working with clients.
6.
Implements Agency-wide policies and procedures for clients as it relates to their stay in shelter.
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7.
Collaborates with the peer Director of Residential Services to ensure consistency of operations, service provision, and culture across both centers.
8.
Develops, implements and manages Agency-wide safety training for staff and clients in conjunction with human resources.
9.
Assists other staff with client interventions, as appropriate.
10.
Conducts monthly Client Town Hall meetings, and other meetings for clients as needed.
11.
Participates in the daily case conference team meetings and may lead these meetings.
12.
Investigates and resolves client issues in a caring and compassionate manner that encourages clients to be respectful of one another and to engage in activities that contribute to progress on their housing plans.
13.
Serves as a leader in emergency preparedness and response activities, including fire drills and hurricane evacuations.
14.
All job requirements listed indicate the minimum level of knowledge, skill, and or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible to perform any other job-related instructions/tasks given by their supervisor, subject to reasonable accommodations.
III. AGENCY EXPECTATIONS OF EMPLOYEE:
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All employees are expected to adhere to Agency Policies and Procedures.
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All employees are expected to dress appropriately and professionally.
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All employees are expected to attend required and/or assigned Agency trainings.
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All employees are expected to be courteous, polite and friendly both to our clients and to their fellow employees.
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All employees are expected to consistently report to work on time prepared to perform the duties of their position.
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IV. QUALIFICATIONS:
Education/Experience: A high school diploma or GED is required and two years of supervisory experience. Bachelor’s degree preferred. Must have a valid Florida driver’s license. Must be able to work flexible hours and may be subject to emergency calls.
V. WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Director of Residential Services works in settings of BP, including offices, classrooms, group rooms as well as being involved in other areas of BP programs both on and off campus. In addition, the position is active in the community as situations warrant, representing BP.
Please e-mail cover letter and resume to: careers@bphi.org and include the job title of “The Director of Residential Services” in the subject line.
Broward Partnership is an EEO/Affirmative Action Employer and complies with all federal and state laws, and regulations. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by federal, state, or local laws. We participate in E-verify.
Requirements
IV. QUALIFICATIONS:
Education/Experience: A high school diploma or GED is required and two years of supervisory experience. Bachelor’s degree preferred. Must have a valid Florida driver’s license. Must be able to work flexible hours and may be subject to emergency calls.