What are the responsibilities and job description for the Customer Support Specialist, IT Support position at cityofarlington?
JOB SUMMARY:
Under general supervision,
provides initial triage, troubleshooting, and resolution to City of Arlington
technology systems and network users, provides telephone help desk and/or
direct assistance and training to assist users in the most effective use of the
City’s information technology systems.
ESSENTIAL JOB FUNCTIONS:
- Serves as the first point of contact for internal users seeking assistance with technology related requests for services and/or issues.
- Sets up, installs, upgrades, maintains, troubleshoots, and modifies computer hardware and software for personal desktop computers systems and laptops to best meet the end user needs.
- Provides support to end users on a variety of issues from PC desktop or laptop mobile device software installation, software customizations, software and hardware failure analysis, PC peripheral support, and LAN connectivity support which may include wireless connectivity.
- Analyzes and troubleshoots PC computer systems, hardware, and computer peripheral failures.
- Documents, maintains, upgrades, or replaces PC hardware and software systems.
OTHER JOB FUNCTIONS:
- On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.
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