What are the responsibilities and job description for the Team Member position at Burger King?
Team Member
Service Excellence Leader who is responsible for providing guests with exceptional service, prepares and packages food with care, engages with guests, co-workers, and managers in a respectful, proactive, and solutions-oriented manner. Takes initiative to ensure cleanliness of all aspects of the restaurant. Is integrity-driven for People, Process, and Profit and exemplifies the company’s values, Fairness, Accountability, and Recognition. Complies with the policies, procedures, and regulatory requirements.
How it’s Done:
PEOPLE:
- Greets guests with smile and provides service that invites interaction with our guest.
- Ability to interact in a positive and professional manner with guests and coworkers.
- Anticipates and exceeds guests’ expectations and needs
- Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.
- Engages guests in dining room through “Table Touch”
- Learns team effectiveness skills
- Is empowered to make it right for the guest.
PROCESS:
- Rings orders accurately by using the point-of-sale system.
- Receives cash and credit card payments and issues receipts or change due to guest.
- Prepares and packages food and drink products.
- Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.
- Frequently cleans the service line, restrooms, equipment, and dining area
- Assist in maintaining overall restaurant cleanliness.
- Replenishes food in serving stations and holding areas appropriately.
- Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank)
- Maintain health and safety standards in work area.
- Unloads and stocks inventory items as needed.
- Willingness to learn all areas of restaurant operations & work multiple stations.
PROFIT:
- Accountable for overages and shortages, accuracy, and security.
- Addresses guest needs and concerns as they relate to cash handling and order preparation.
- Making recommendations for improvement.
- Never walk past a problem.
What will make you successful:
People Skills:
- Keeping it real and being yourself.
- Having a positive attitude and a genuine desire to make others happy and serve one another.
- Take pride in what you do and take personal accountability.
- Treating others with respect and care and be welcoming to new team members.
- Communicating effectively.
- Be self-motivated and action oriented.
- Hold each other accountable.
- Be curious.
Non-Negotiables:
- Prompt and regular attendance on assigned shifts
- Be dependable and reliable
- Follows uniform and grooming standards and policies.
Minimum Requirement: Must be at least sixteen (16) years of age
Availability: Must be available to work evenings, weekends, and holidays.
Physical Requirements:
- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.
- Stand for long periods of time.
- Frequently squat or stoop to reach items on low shelves or off the floor.
- Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.
- Requires frequent motions of bending, wiping, sweeping, and mopping.
- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.
What you can expect from us:
Opportunities development
Pathway for career growth
Flexible hours
Competitive Pay
Values driven leadership team
About Rackson Restaurants:
Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is at the core of the Company culture.
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.
