What are the responsibilities and job description for the Customer Service Representative position at Burlington Kia?
Customer Service Representative
At Burlington Kia , we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Description
We are seeking a motivated Customer Service Representative .
Responsibilities
- Greet and guide customer as they appear on the lot to proceed into the sales process
- Assist the customers to find a vehicle that meets their needs by using the current inventory information
- Enhance the sales process by demonstrating the vehicles features on the lot
- Assist customers in the completion of their sales applications
- Assist management to increase sales by inspecting the lot’s vehicles daily, reporting any problems to management
- Assist management in ensuring the lot is merchandised correctly to maximize sales
Qualifications
- Enthusiastic with high energy throughout the sales workday
- Outgoing and friendly, especially while handling objections
- Quality customer service skills and sales track record
- Strong interpersonal and communications, in-person and over the phone
- Persuasive and able to overcome customer objections during the sales process
- Proficient in basic business math including percentages
- Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
- Persistent, competitive and good work ethic
- Focuses on the customer’s needs to enhance dealership and personal sales
What We Offer
- 401(K)
- Paid Holidays
- Paid Vacation
- Health, Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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