HUMAN SERVICES EVALUATOR III - QUALITY ASSURANCE SUPERVISOR

Hiring range for this position is $52,769.60 - 60,132.80. Initial placement for new employees is customarily at entry level through 25% percentile. Pay grade for this position is 20.

General Definition of Work:
Performs difficult professional and analytical work evaluating programs and providing staff development services, technical assistance, and policy consultation in all child welfare program areas to supervisors and staff. Program evaluation is most effective when skilled evaluators have protected and well-established organizational roles, integral links with management and planning activities, and adequate information systems to support evaluation activities. Work is performed under the regular supervision of the Child Welfare Program Manager. May supervise other staff. Essential Functions/Typical Tasks:

Evaluating and analyzing all child welfare service programs; compiling and documenting evaluation and client survey results and communicating to the Director and managers; providing technical assistance on casework/supervisory skill improvements; enhancements based upon the findings of case reviews; monitoring recommend training that is appropriate to the identified needs of staff in efforts of increasing accuracy; providing policy consultation, research, and development based upon trends identified in case reviews and management requests; preparing detailed and complex reports; maintaining records, files and confidentiality. 

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

• Reviews case records in Child Protective Services (CPS) Investigative/Family Assessment, CPS In-Home Services, Permanency Planning, Foster Home Licensing, Interstate Compact, Home Studies, Adoption, Adoption Assistance, financial records related to foster care payments, and Intake Screen In and Out cases. 
• Evaluates the quality of work performed to include adherence to federal, state, county laws, policies and standards, complete assessments, and sound decision making judgment. 
• Makes field visits with social work staff, as requested by management, to assess their field skills level and attend agency meetings where cases are staffed to determine the depth of social work provided. 
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines. Identify training needs and take action to ensure company-wide compliance.
• Assists managers and supervisors in identifying needs, objectives, and strategies for programs, work performance and training through the result of case reviews. 
• Develops, recommends, and assists in implementing standardized work methods/practices. 
• Coordinates all federal, state and county audits related to child welfare practice and eligibility in the child welfare division. 
• Monitors improvements of individual workers/supervisors compliance with laws, policies and standards based upon on-going monitoring of records. 
• Develops broad training objectives for the Child Welfare Division based upon case reviews and discussion with the agency Director and Child Welfare management. 
• Works with management to develop and write consistent policies, practices and guidelines to enhance the delivery of social work practice among all staff. 
• Responsible for supervising and evaluating staff and has substantial influence in hiring and other employment decisions. 
• May conduct client satisfaction surveys. 
• May attend case conferences and staffing with legal, court personnel, and other Department of Human Services staff. 
• Attends other agency and community meetings as required. 
• Performs related tasks as required to potentially include but not limited to emergency shelter operations. 

 Knowledge, Skills and Abilities:
Thorough knowledge of social work principles, techniques and practices and their applications to complex casework, treatment, and investigation of abuse or neglect of children; of federal and state laws, policies and procedures, program rules, directives, professional ethics and quality assurance standards; and of individual and group behavior, family dynamics, and medical, behavioral and/or psychosocial problems and their treatment theory. Considerable knowledge of adult learning theory. Knowledge of program evaluation techniques and provision of services; personnel management and casework supervision; of principles and methods of curriculum design and training design; of human behavior and performance. Working knowledge of office equipment, audiovisual equipment, and computers and applicable software applications. Ability to write policies, practices and procedures; to work with multidisciplinary teams; to present and speak effectively to a wide range of groups using a variety of techniques or formats; to develop training materials; to facilitate group discussions; to analyze, compile, present, and interpret data in a meaningful method to others; to establish and maintain effective working relationships with clients and their families, a variety of medical and psychological professionals, law enforcement, court officials, attorneys, community agencies and the general public; and to attend work regularly.  
 
Management Preferences:
North Carolina Child Welfare Pre-Service Training.
Experience working in a (DSS) Child Protective Services or Child Welfare Department in the State of NC.
Experience designing curriculum/ training materials.
Experience training others.

 
 Education and Experience:

Requires a master's degree in the field of psychology, sociology or social work and two years of experience in evaluation using statistical methodologies, planning, consultation, or instructing/training in human service programs; or 

A bachelor’s degree field of psychology, sociology or social work and three years of experience in evaluation using statistical methodologies, planning, consultation, or instructing/training in human service programs. 

Degree must be from an accredited college or university.  An equivalent combination of education and experience may be accepted. 

 

One year of experience may be substituted for the NC Child Welfare Pre-service/Collaborative training.  

Physical Requirements:
This is normally light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; some work may require the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires climbing stairs for home visits, kneeling, standing and/or walking while interviewing various parties, reaching and fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of office machines, determining accuracy, neatness, and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients and/or family members who may be hostile, resistant or violent; homes that may be poorly maintained or unsafe living conditions; travel in unsafe areas where the threat of violence is real or insolated areas where access to emergency services may be difficult.  The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.
 
Special Requirements:
Possession of an appropriate driver's license valid in the State of North Carolina.  Position is a safety-sensitive position as defined by the Drug Free Workplace Policy. 
 
 

Supplemental and Contact Information

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.  

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.  Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. 

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.   

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.

Salary : $52,770 - $60,133