What are the responsibilities and job description for the Receptionist position at Cahaba Medical Care Foundation?
Cahaba Medical Care Foundation
Position: Receptionist
Reports to: Front Office Coordinator
Purpose: To provide high quality reception and secretarial services to the patients,
doctors and staff at CMC in a caring and supportive manner.
Responsibilities and Duties:
In accordance with policies & procedures:
● Answer the telephone in a courteous and professional manner within 3 rings
● Receive and convey messages in writing, verbally and electronically
● Assist patients and their families in a compassionate manner
● Make appointments following preset scheduling rules
● Fax documents
● Scan documents
● File documents
● Prepare documents for mail-out
● Open and distribute incoming mail
● Assist in routing telephone calls and messages to the appropriate staff
● Collect copayments at each patient encounter, and, if necessary, make bank deposits in
accordance with financial policy
● Check and transcribe demographic information from the patient intake sheet to their
electronic medical chart to ensure correct demographic information on each patient
● Is able to appropriately triage telephone calls from other health care facilities or from
other nurses or physicians to the appropriate clinical staff in a timely manner
● Communicate with providers effectively about patient and scheduling conflicts (i.e.
doublebooking, rescheduling, follow-ups with a different provider)
● Ensure that each patient has the correct forms to fill out prior to each patient encounter
(demographics, medical record release, HIPAA, well child check forms, new patient
intake forms, etc.)
● Ask patient for updated insurance information, verify insurance eligibility, and screen
patients for sliding fee eligibility based on income and household size information
● Explain sliding fee application process to potentially eligible patients
● Perform any other duties assigned by a supervisor
Qualifications:
● Excellent communication and interpersonal skills
● Excellent ability to multitask
● Attention to detail
○ Due to the nature of the job, needs to take detailed messages that are forwarded
to the right staff member that has all correct information about the person that call
○ Vitally important that all demographic data is entered into each pt’s medical
record correctly
● Flexibility
● Minimum of a high school diploma
● Prompt, regular attendance at the office
