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IT Support Analyst

Cajun Industries
Baton Rouge, LA Other
POSTED ON 9/29/2022 CLOSED ON 12/11/2022

What are the responsibilities and job description for the IT Support Analyst position at Cajun Industries?

More information about this job

Overview

 

The candidate will have 3 to 7 years of IT experience. The IT Support Analyst is an IT professional responsible for the installation/configuration, support, and routine maintenance of Cajun’s computer network. The position will join our team at our physical office in Houston, Texas (Deerpark/Houston area) in order to support a wide range of users and systems. If you are not in Texas, USA or willing to relocate (we CAN NOT sponsor international candidates) please do not apply. A college degree is REQUIRED.

 

Responsibilities

 

*The following items are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

  • Assist Cajun employees/users via phone and in person with various IT support items, including desktops, laptops, printers, smartphones, iPads
  • Some occasional travel required (3 to 10 times a year)
  • Support both custom and common user software; construction and engineering software experience is a plus
  • Ensure proper support documentation
  • Assist in managing both physical and virtual servers
  • Basic IP networking
  • Manage Users in Active Directory
  • Stay abreast of new technologies
  • Room to learn and grow at Cajun

 

Requirements:

  • A four-year Bachelor’s degree, preferably in ISDS, IT, Computer Science, Math, or a related field.
  • 3-7 years’ experience in IT, primarily in support/systems/networking.
  • Microsoft Windows experience.
  • If you are not in Texas, US or willing to relocate (we CAN NOT sponsor international candidates) please do not apply.
  •  

    Experience in these areas:

  • Active Directory Management
  • PC hardware and software troubleshooting
  • Basic networking
  • User support
  • Printer installs
  • Physical hardware installs
  • Light database skills a plus
  • Light scripting skills a plus
  • Job duties include:

  • Basic and mid-level IT Support for a variety of software and hardware environments
  • Answering support phone calls
  • Physically installing computers
  • Potential for installing, updating, and monitoring servers
  • Working closely with a small team of IT professionals
  • Occasional afterhours work
  • Infrequent travel is possible
  • The candidate will:

  • Enjoy working to help Cajun employees
  • Have excellent verbal communication skills
  • Be a fast study and pick up new technical skills often
  • Have great attention to detail
  • Be a team player, but self-motivated
  • Love to learn more every day
  • Description of IT at Cajun Industries:

    Cajun is a medium sized construction company with a long history in Louisiana and Texas. Cajun’s IT team supports approximately 600 users, 1/3 of which are in or near the Houston office. The position is based at the Houston office. Laptops, smartphones, printers, PCs, iPads, and various types of networks are involved. Various software and custom software is supported.  

     

    Benefits:

    •     401(k) matching
    •     Health insurance
    •     Disability insurance
    •     Dental insurance
    •     Health savings account
    •     Life insurance
    •     Paid time off – 15 days to start
    •     Vision insurance

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