What are the responsibilities and job description for the Reservations Agent position at Camelback Resort?
Job Title: Reservation Agent
Department: Reservation Sales/Call Center
Reports to: Reservation Sales Manager
The Reservation Agent is responsible for creating a positive and fun first impression by providing detailed information and visual descriptions of the resort experiences over the phone to the customers, ultimately converting inquiries into bookings.
What’s in it for me:
- Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
- Paid Training to gain skills, knowledge, and experience for professional development.
- Not to be missed employee events throughout the season.
- Referral Bonuses – invite your friends to work with you!
- Competitive wages and advancement opportunities.
- Interact with people from all over the world!
- Next day pay, through PayActiv.
- Tuition Reimbursement*
- Medical, dental, vision insurance, 401K*
- Vacation and PTO*
*Full-Time status benefits
How I can Create Guests for Life:
- Accept and service all incoming inquiries related to room reservations, ski/mountain, waterpark, dining, and all other services offered by Camelback Resort
- Provide detailed information on resort rooms, activities, amenities, and rate packages.
- Manage multiple media simultaneously – phone, email, reservation system, chat, property management system, website.
- Offer customized room packages, understand reservation policies and management strategies, and offer alternate dates for sold-out periods.
- Follow established standard operations procedures, call flow criteria, as well as resort yield management strategies to ensure a maximum revenue per booking whenever possible.
- Provide a detailed explanation of guest special requests.
- Cross-reference and communicate to all relevant departments the details needed for accurate and timely execution and delivery of guest requests i.e.: F&B needs, room blocks, expected deliveries.
- Process cancellations, revisions, and all advance deposits on future reservations and post each deposit to the guest’s reservation.
- Balance shift audit and run necessary reports daily to accurately capture data, deposits, and 3rd party reservations.
Is this the job for me:
- Must be at least 18 years old or older.
- On-site role.
- Enjoys presentation of products, services, and a general interest in destination travel.
- Superior customer service mentality and strong attention to detail.
- Ability to thrive on continuous progress in a high volume, fast pace, sales-focused environment, and multi-task.
- Flexible Work Schedule.
- Strong listening and Problem-Solving Skills.
- Thrives in a competitive environment that celebrates individual and team successes.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
