What are the responsibilities and job description for the Customer Service Representative position at Can Do Crew Plumbing Heating and Air?
Job description: Customer Service Representative
Here at CAN DO CREW PLUMBING, HEATING & AC we have been growing CRAZY fast. We have a great, energetic, growth oriented family who is looking for help keeping the train running!
● We have customers.
● We have the systems.
● We have the marketing.
● We have the training.
● We have the trucks!!!
You deserve a company that has owners who will recognize you for your hard work and help you grow career-wise, financially, and as a person.
Are you?
● Dependable and energetic
● Like making a TON of money
● Strong work ethic
● Love what you do
● Family oriented
● Organized, fun, and willing to deal with a boss who loves the Ohio State Buckeyes?
If so, then look no further. If you’re looking for more than just a job, or to be more than just an employee with a company, make your career move to join the CAN DO CREW team. The passion you have for your craft will thrive here. We’re growing and always hiring individuals who want more out of their careers and we have the tools you need to succeed!
Responsibilities
● Dispatcher: Coordinate schedules for technicians and support staff to optimize efficiency and ensure timely customer service.
● Customer Service Excellence: Be the friendly face and voice of our company, providing top-notch service to our valued customers.
● Team Support: Collaborate with the field team to facilitate effective communication and contribute to a positive work environment.
● Outbound Calls: Follow up on estimates and proactively schedule maintenances and warranty follow-ups
● Financial Management: Assist with invoicing, expense tracking, and basic bookkeeping to support the financial health of the office.
Benefits:
● Up to $50,000 annual salary PLUS bonuses AND spiffs
● Eligible for health benefits (Aetna HMO or PPO)
● Vision & dental benefits
● 5 sick days PLUS 6 paid holidays & accrued vacation
● 401k Retirement Plan
● PAID on-going Managerial training
● Company iPad/tablet
● Flexible hours available upon request
Requirements:
● 3 years of CSR experience
● Willingness to undergo a background check and drug test
● Growth mindset, willing to learn, high ethics and wants to make A LOT of $$$
ABOUT US: “Doug took ownership of the company in 2020 and in the 3 years since has tripled the size of the team and the gross revenues. We have an aggressive growth mindset, but we are doing so strategically so that we keep our employees engaged and loving their work. We aren’t perfect, but we continually strive to better ourselves, the lives of our customers and hope to make a positive impact in our community!”
Job Type: Full-time
Salary: $18 - $22 hourly
Benefits:
● 401(k)
● Dental Insurance
● Health insurance
● Paid time off
● Vision insurance
Schedule:
● 8-hour shift
● Monday to Friday
● No nights
● Flexible on work hours and days!!!!
Supplemental pay types:
● Bonus pay
● Spiff Pay
Experience:
● CSR/Dispatching: 3 years (Required)
● Bilingual a plus
License/Certification:
● Driver's License (Required)
Salary : $50,000