What are the responsibilities and job description for the Customer Service Representative position at Knight’s Site Services, Inc.?
Job Description
Customer Service Representative - Bakersfield
DEPARTMENT: Customer Service
POSITION TYPE/STATUS: Full-Time, Non-Exempt (hourly)
REPORTS TO: Sales and Marketing Supervisor
SUPERVISES: Not a supervisory role
ADOPTED/REVISED: 7/2024
Position Purpose/Summary:
Under the general supervision of the Sales and Marketing Supervisor, the Customer Service Representatives are responsible for overseeing and effectively assisting new and existing customers with orders and addressing concerns relating to accounts.
Shift/Hours:
Monday – Thursday; 8:00 AM – 5:00 PM; Friday 7:00 AM – 4:00 PM.
Duties and Responsibilities:
- Answer incoming calls and emails to assist customers by handling inquiries including services, delivery, pick up, relocation and repair of equipment, installation/pick up for fence.
- Coordinate with other members of the team to ensure proper coverage for lunch and break periods.
- Input and validate all work orders and service tickets for accurate information.
- Work closely with all other departments to ensure customer needs are met.
- Send quotes to customers and help the sales team with overflow quotes and/or order entry when necessary.
- Coordinate with billing team on payments to specific accounts via check, ACH, or other means.
- Follow-up quotes to ensure delivery of materials in a timely manner.
- Prioritize daily tasks and complete all order entries by specified deadlines.
- Communicate regularly with Supervisor on accounts, quotes or items that require additional attention.
- Act as a liaison between customers, sales, field operations, and office personnel to resolve complaints.
- Other duties as assigned.
Qualifications:
- High School diploma/GED or equivalent experience.
- Strong communication skills.
- Detail oriented.
- Reliability and trustworthiness.
- Able to handle large tasks and prioritize the importance of each project.
- Ability to handle high volume of phone calls.
- Team Player.
- Focus on quality customer service.
- Knowledge of Microsoft products (Excel, Word, and others).
- Ability to multi-task and keep a positive attitude in a fast-paced environment.
- Prior experience with Tower/AMCS highly recommended but not required.
Skills:
- Language skills:
o Ability to effectively communicate information in one-on-one conversation to customers, and other employees of the organization.
- Mathematical skills:
o Ability to perform simple arithmetic (add, subtract, multiply, and divide).
- Reasoning ability:
o Ability to define problems, collect data, establish facts, and draw valid conclusions.
o Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Must be able to lift 15 pounds at times.
Pay Range: $21.00 - $24.00 per hour based on annual escalation established on performance metrics.
Knight’s Site Services, Inc. is proud to be an Equal Opportunity Employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $21 - $24