What are the responsibilities and job description for the Receptionist position at Cape Fear Valley Health?
Company Description
Cape Fear Valley Health is an extensive regional health system across 8 hospitals. Serving over 1 million patients annually, this private not-for-profit organization employs 7,500 individuals and over 1,000 physicians. The system includes various specialized facilities such as Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, and several others. Cape Fear Valley Health has received national recognition for its excellence in cardiac care, patient safety, and multiple specialty certifications, making it a leader in providing high-quality healthcare.
Role Description
This is a full-time, on-site role for a receptionist located in Fayetteville, NC. The Receptionist will be responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and providing administrative support to various departments. Other day-to-day tasks include maintaining reception area cleanliness, handling incoming and outgoing mail, and ensuring accurate patient records. The role requires maintaining a professional demeanor at all times while delivering excellent customer service.
Qualifications
- Strong communication and interpersonal skills for greeting and assisting patients
- Proficiency in managing incoming calls and scheduling appointments
- Basic administrative skills including handling mail and maintaining records
- Ability to maintain a clean and organized reception area
- High level of professionalism and customer service orientation
- Familiarity with medical terminology and healthcare systems is a plus
- High school diploma or equivalent required; additional education or certifications in administration or healthcare are beneficial
- Strong attention to detail and ability to multitask in a busy environment
