Multi - Service PA2

Required Skills

• Substantiated ability to clearly communicate (both orally and in writing) with attention to style, tone, and detail, and to acquire and promptly provide accurate information.
• Ability to handle complex and fast paced situations, considerately when taking care of client's and customer's and work well with all levels of staff in a professional manner.
• Ability to deescalate irate customers during telephone interaction's thoughtfully.
• Knowledge of/sensitivity to world-wide cultural differences. Maintains an awareness of impact on public relations and possible repercussions.
• Ability to operate under pressure of target dates and handle last minute requests, locate and synthesize information from multiple data sources.
• Ability to analyze, resolve routine and complicated problems and General knowledge of office procedures in order to input, process, and complete assigned work.
• Experience in Windows, Microsoft Word, Excel and Outlook applications is desired.

Other Requirements

• Basic proficiency with Microsoft Office products is required along with general PC knowledge
• Ability to perform in a fast-paced environment and adaptable to change
• Good problem solving/decision making skills and time management skills
• Excellent verbal, written and interpersonal communication skill.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Requirements

Customer Service Skills, Technical Troubleshooting Skills

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment