What are the responsibilities and job description for the Process Associate position at Capgemini?
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.
General Responsibilities / Accountabilities:
- Contacts overdue customers and chases for payment in accordance with rules set by the engagement
- Issues and monitors automatic and manual reminders to customers
- Documents customer interactions into system
- Maintain a ledger as part of the credit team
- Performs basic reconciliations
- Follows control and compliance regulations
- Maintain accurate and up to date customer details and account records
- Proactively collects overdue accounts and ensures customer payment to terms
- Builds and maintains strong relationships with external customers
- Processes used:
- B2C4.1.3 Collect From Tier 3 Customer (Low Risk, Small)
- B2C4.1.4 Retained Collection
- B2C4.1.5 Escalate unpaid amounts
- B2C4.1.6 Perform Dunning
- B2C4.1.7 Create and send statement
- B2C4.2.2 Process Bankrupt/Insolvent Accounts
- B2C4.2.5 Process Write Off
- B2C8.1.1 Archive Documents
- B2C8.2.1 Retrieve Archived Document
- B2C8.3.1 Destroy Archived Document
Qualifications: Bachelor’s degree
Role Specific Competencies:
- Should have baseline skills in BPO Technology, Commercial Control and Analytics
- Should have progressing in BPO Process
Job Programmer/Analyst
Schedule Full-time
Primary Location US-TX-El Paso
Organization BSv
Salary : $52,000 - $65,800
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