What are the responsibilities and job description for the Patient Experience Supervisor position at CARE Plastic Surgery?
Why Join Us?
At CARE Plastic Surgery, we are dedicated to fostering a supportive environment where our team members can thrive. You'll be part of a practice that values innovation, continuous learning, and exceptional patient care. You'll be part of a team that is dedicated to excellence, continuous learning, and delivering the highest level of patient care. We offer competitive compensation, fun perks, opportunities for professional growth, and a chance to make a positive impact in the lives of our patients.
Position Overview:
The Patient Experience Supervisor is responsible for overseeing the daily operations of the patient experience team while driving the sales of MedSpa services, skincare products, and skinCARE Memberships. Reporting to the Director of Sales, this role involves creating and implementing policies and procedures, training staff, and fostering the growth of the practice. The ideal candidate is organized, proactive, and passionate about enhancing patient satisfaction and sales.
Key Responsibilities:
- Team Leadership: Lead by example to ensure sales and marketing initiatives are driven and implemented by the patient experience team.
- Daily Operations: Oversee the flow of the daily patient schedules, ensuring efficiency and consistency.
- Collaboration: Work closely with the sales and marketing departments to align strategies and goals.
- Onboarding: Create general templates for job descriptions, interviewing, and training new hires.
- Patient Interaction: Provide coverage for the Patient Experience team, including checking patients in/out as needed.
- Sales Facilitation: Generate and facilitate the sales of memberships, products, and services alongside the sales team.
- Quotes & Correspondence: Review provider recommendations, create/send quotes, and update patient correspondence in an EMR system.
- Complaint Resolution: Address patient complaints and concerns to ensure patient retainment, working closely with sales and marketing directors.
- Staff Management: Maintain shift schedules, review/enter time-off requests, and ensure accurate membership tracking.
- Training: Ensure employees receive continued and adequate training on skincare products to optimize sales.
- Process Improvement: Collaborate with team members to update and implement check-in/check-out SOPs and identify improvements for programs, systems, and processes.
Qualifications:
- Minimum of an associate's degree.
- Knowledge of current MedSpa and plastic surgery services and skincare products.
- Clear and effective communication skills with both management and patients.
- Excellent customer service skills and previous management experience strongly preferred.
- Pro-sales mentality with prior sales experience to collaborate effectively with sales and marketing departments.
- Ability to multitask and work collaboratively in a fast-paced environment.
- Positive and welcoming demeanor.
- High standard for excellence and attention to detail.
- Ability to manage confidential information with discretion and sensitivity.
- Effective time management skills.
- Strong technology proficiency and willingness to learn new platforms and applications.
About Us:
CARE Plastic Surgery is an award-winning and rapidly growing practice dedicated to providing exceptional patient experiences and outstanding, natural results. Our state-of-the-art facility is committed to helping individuals achieve their best selves through top-tier plastic surgery and aesthetic services. Join our dynamic team and become part of a community that values innovation, compassion, and excellence in patient care.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work setting:
- In-person
- Medical office
Experience:
- Microsoft Office: 1 year (Required)
- Management: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $25 - $30