Patient Activation Administrative Specialist

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  The Patient Activation Administrative Specialist is a front line team member responsible for welcoming patients as they arrive at the clinic and ensuring they are fully onboarded with the *** s digital health tools.
• This role is important to enhancing the patient experience by ensuring all patients are activated and educated on their health tools.
• As the first point of contact in the lobby, the Patient Activation Administrative Specialist plays a key role in building trust and offering support to patients who need assistance in activating.

• Patient Greeting and Onboarding: Serve as the first point of contact in the lobby, welcoming patients and ensuring a positive first impression.
• App Activation Support: Check each patient s activation status and assist with setup and troubleshooting as needed.
• Patient Education: Explain app features and benefits, and answer questions to encourage confident usage.
• Coordination and Escalation: Collaborate with clinic staff and escalate technical issues to the appropriate support teams.
• Tracking and Feedback: Document activation progress and share patient feedback to help improve digital engagement efforts.
• These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.
• They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

• Minimum 1 year of experience in a patient facing role within a healthcare setting
• Ability to communicate clearly, patiently, and empathetically with a diverse patient population
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously

Salary : $20 - $23