Patient Care Representative

Description

Summary

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for patients quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught, a caring and supportive nature that will shine through as you help patients through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

Essential Duties and Responsibilities:

• Provide full lifecycle customer service where you could accept inbound calls or might be calling out to provide follow up on a concern.
• Route calls to the appropriate location.
• Maintain patient accounts and information.
• Respond to patient inquiries with compassion and active listening and support the best solution in an efficient manner.
• Ability to understand the revenue cycle and assist patients as needed.
• Involved in the collection, verification, and confirmation of non-clinical information.
• Schedules patients as needed including new patient setup.
• Manage incoming and outbound calls.
• Understands that timely and accurate documentation and notification are critical.
• Works with operations departments, clinical, quality and correspondence departments to assure accuracy and timeliness processing from beginning to end.
• Is able to provide non-clinical issue resolution and escalation of an issue to management when appropriate.

What does it take to be successful in this role?

• Excellent communication, customer service, and problem-solving skills, as well as the ability to interact with all levels of management, healthcare professionals and a highly diverse patient population.
• Strong organizational skills and be able to effectively manage and prioritize tasks.
• Embraces the values of accountability, consistency, engagement, empowerment, respect and outstanding service.

Requirements

Qualifications

• High School Diploma or equivalent
• Minimum of one year of medical terminology or medical services experience required.
• Minimum of two years of call center, quality improvement, or healthcare operations required.
• Knowledge of Microsoft Office Suite.
• Strong written and oral communication skills are required.
• Proficient and comfortable in a computer-based environment.
• Experience in a call center environment preferred.
• Integrity to follow HIPAA guidelines on maintaining patient privacy.