Patient Care Coordinator II

The Patient Care Coordinator II facilitates check-out area activities and is responsible for the continuation of delivering an exceptional patient experience.  This role has an emphasis on promoting communication throughout the Practice, performs administrative duties relative to patient relations, and thrives by taking a very systematic and meticulous approach to data entry and record keeping.

Essential Duties and Responsibilities:

• Greets patients as they complete their visit and obtains information needed to schedule follow up appointments.
• Updates patient chart; takes chart to designated area.
• Effectively communicates with clinical and administrative staff to help maintain efficient Practice flow.
• Answers telephone and intercom quietly and courteously and receives and relays messages effectively.
• Maintains and protects each patient's right to confidentiality.
• Monitors the patient reception and waiting areas and neatens areas as needed; restocks patient restroom as needed.
• Identifies emergencies and initiates response according to Practice policy.
• Modifies appointment schedule as necessary throughout the day; notifies clinical personnel as appropriate for the situation.
• Documents that information received from the patient is disseminated to the appropriate people or departments.
• Reviews schedule one week in advance and prepares as necessary (make sure chart, x-rays, referral letters, pathology reports, models and MRI or CT films with report are available at the appropriate office).
• Telephones patients who missed appointments, documents in established patients’ charts.
• Performs interdepartmental errands when needed.
• Assists with preparation, storage, and maintenance of Practice records and reports.
• Verifies all information on the patient charts during the check out process, obtains missing information as needed.
• Assists with end of day filing of medical records; verifies all paperwork is secured in chart.
• Performs end of day financial task (end of day balancing).
• Performs patient check out (obtaining/verifying insurance information, financial arrangements, collects fees, files pre-treatment estimates, balance collections, etc.).
• Opens and sorts mail as needed.
• Other duties as assigned.

Minimum Qualifications:

• Associate degree or a high school diploma and relevant experience (minimum of 2 years in a customer service role)
• Prior dental or medical front office experience
• 2-3 years clerical experience
• Electronic medical record experience and proficient with technology
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling