What are the responsibilities and job description for the Inside Sales Support position at Carrier Enterprise?
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Inside Sale Support - Part Time - HVAC Products | Carrier Enterprise |
Hanover, MD
Payrate: $25 per hour
Introduction
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Manager for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website
www.carrierenterprise.com
Job Summary
You will support the various HVAC sales channels across the Region by providing sales support, as well as selling products and/or services via the telephone or online. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products in the States of Virginia, Maryland, and West Virginia.
This part time role will work closely with Account Managers, Business Development Representatives, Branch sales teams, and Sales Engineers on their jointly assigned accounts in the designated markets.
The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, and indirectly, with the support of the sales team and the Customer Service group. The position will be responsible for prioritizing customer service activities, within the framework of the local market dealer development strategy. Come see why we say, we put "People First".
Key Responsibilities
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Inside Sale Support - Part Time - HVAC Products | Carrier Enterprise |
Hanover, MD
Payrate: $25 per hour
Introduction
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Manager for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website
www.carrierenterprise.com
Job Summary
You will support the various HVAC sales channels across the Region by providing sales support, as well as selling products and/or services via the telephone or online. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products in the States of Virginia, Maryland, and West Virginia.
This part time role will work closely with Account Managers, Business Development Representatives, Branch sales teams, and Sales Engineers on their jointly assigned accounts in the designated markets.
The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, and indirectly, with the support of the sales team and the Customer Service group. The position will be responsible for prioritizing customer service activities, within the framework of the local market dealer development strategy. Come see why we say, we put "People First".
Key Responsibilities
- Work with Account Managers, Business Development Representatives, Branch sales teams, and Sales Engineers to proactively conduct cold calls with customers in order to generate sales.
- Support the growth of HVAC product sales through plan and spec take-offs, product selections, and pricing to customers.
- Adhere to posted A7 Principles and ensure 100% Customer Satisfaction in each transaction.
- Inbound Customer Care Center phone traffic.
- Point of Contact for order processing of established seasonal promotions and other volume purchases.
- Maximize sales potential through ongoing dialogue and maintaining customer relationships.
- Ability to identify and close sales growth opportunities in equipment as well as aftermarket parts & supply segments of the business.
- Research customer accounts through business intelligence tools to identify growth opportunities.
- Develop and maintain detailed, comprehensive Salesforce CRM data including:
- Customer contacts, Detailed customer engagements and opportunities, Customer-facing activities, Case Management,
- Assist with the maintenance and follow-up of open customer orders/sales support.
- Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
- Handle incoming customer requests for orders and product information (equipment specifications and applications).
- Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
- Work with the Warranty Team to support customer claims and questions as needed.
- Support add-on sales opportunities when receiving and processing customer orders.
- WATSCO Ventures technology suite- Easy Stock, On Call Air, Housecall Pro, Credit for Comfort (training on systems provided)
- Utilize eComm tools-- Website and Mobile App, Utilize Contractor Assist -- Pick-up Express
- Additional duties as assigned by manager
- Highly motivated self-starter, able to work with minimal direction required from management.
- High sense of urgency, team-oriented, and strong interpersonal skills.
- PC and common software literacy required.
- Must possess desire to succeed and learn for future growth and development.
- Excellent customer relations and customer service skills.
- Ability to actively problem-solve and innovate when information not readily available.
- Have the ability to work in a fast-paced environment and possess excellent organizational skills.
- Demonstrated performance history and knowledge of the HVAC industry a plus, but not required.
- Exceptional written and verbal communications skills, complete with ability to follow through.
Salary : $25
Inside Sales
Huff Insurance -
Pasadena, MD