Housekeeping Manager South Coast Winery Resort & Spa

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Company parties
• Parental leave
• Tuition assistance
  
  

South Coast Winery Resort & Spa is seeking an experience Housekeeping Manager will oversee all aspect of the housekeeping department. The ideal candidate will oversee and coordinate daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the Resort.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Ensures that all areas of the hotel are properly cleaned and ready for guests’ arrival.
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
• Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response requests.
• Attends or conducts daily pre-shift meetings.
• Reviews and monitor daily schedule to ensure enough coverage for that day.
• Maintain a clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.
• Conducts performance, salary reviews and progressive discipline.
• Interfaces with maintenance to repost/recommend maintenance or repair needs.
• Monitors and maintains proper inventory levels, submits purchase orders for supplies and equipment.
• Supervises and assists staff in housekeeping duties.
• Controls storage of lost and found items.
• Ensures housekeeping carts are well maintained. Refer and follow up on maintenance/equipment issues with Engineering.
• Delegate assignments and supervise all staff, house attendant, room attendants, lobby attendants, laundry attendants and office coordinators.
• Supervise and conduct daily detailed inspection of guest room, public area and, Heart of the House.
• Oversee work of contracted labor.
• Develops, implements, and maintains deep cleaning schedules.
• Develops, implements, and monitors department budget; managers expenses within approved budget constraints.
• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.
• Assigns duties and monitors quality of work, assures staff conforms to organizational policies and procedures and safety regulations.
• Provides day to day guidance and oversight of subordinates, actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Trains staff by following OSHA and hotel guidelines for the safe handling of all housekeeping chemicals and equipment.
• Manages operating expenses to minimize costs while still maintain excellent guest service.
• Leads the Executive and Management team effectively.
• Monthly forecast of operating staff and cost expenditures.
  
  

QUALIFICATIONS: Four to five years’ experience as an executive housekeeper, assist. Executive housekeeper or Housekeeper manager. Demonstrated proficiency in supervising and motivating subordinates. Commitment to excellence and high standards. Ability to work with all levels of management. Proven ability to deal effectively with diversity of individuals at all organizational levels. Bilingual skills a plus.

Compensation: $75,000.00 per year

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.