What are the responsibilities and job description for the Food and Beverage Supervisor position at Carter Hospitality Group?
Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, spa, event venues, a tasting room, a restaurant, an onsite microbrewery, and an outdoor event center featuring musical acts from near and far.
For more information, visit https://www.cartercreek.com.
JOB DESCRIPTION
The Food & Beverage Supervisor is responsible for coordinating, supervising, and directing all property food and beverage operations, while assisting in maintaining a profitable Food & Beverage department and high quality products and service levels. The Food & Beverage Supervisor is expected to assist in marketing ideas to promote business, reducing employee turnover, and meeting productivity levels while keeping quality consistently high. The Food & Beverage Supervisor supervises staff, assists management, and coordinates all service personnel to maximize departmental productivity, while maintaining standards and exceeding customer expectations.
ESSENTIAL DUTIES
- Responsible for assisting management of restaurant, bar, tasting room, and banquet operations including food and beverage preparation and service, team members, ordering inventory, and food and beverage cost control
- Be present on the floor to ensure all Food and Beverage is served as per Hotel Standards
- Be present in all outlets and attend to all guest requests to ensure guest satisfaction
- Assist with implementing new menus and training team members on menu knowledge and SOP's
- Assist with training, supervising, and guiding Food and Beverage team members
- Ensure that the facility remains in compliance with safety regulations and health codes
- Assist in responding to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
- Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
- Assists with periodic meetings with F&B team to review past and future performance of service, quality, and general information concerning guest and employee relations
- Supervise and handle all F&B needs for any events or functions and participate in BEO meetings
- Assist with planning and executing all events
- Coordinates with the event host on all aspects of the banquet function.
- Performs planning and organization functions for the banquet department like maintaining the banquet logbook, maintaining and updating function sheets and BEOs.
- Assist in conducting pre-shift and pre-function meetings. Discuss any last minute changes with the banquet team as they come up.
- Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.
- Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.
- Support Sales Team as requested.
- Coordinate Sales Department and other in-house events.
- Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
- Responsible for accepting and accurately recording payments for events and deposits.
- Set up, execution, and break down of resort events: i.e. movie nights, live music, pool parties, etc.
- Assist with amenities and welcome note cards.
- Special projects or other duties as assigned.
- Any and all duties assigned by management
BENEFITS (Full-time):
- 401(k)
- 401(k) matching
- Dental insurance
- Company parties
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Opportunity for advancement
- Paid time off
- Referral program
- Training & development
- Tuition reimbursement
- Vision insurance
MINIMUM REQUIREMENTS
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have minimum of 3 years hospitality experience with 2 years of leadership experience
- Previous experience in a hotel environment preferred
- Must have exceptional interpersonal communication skills
- Must be at least 18 years old or meet state minimum age for serving alcoholic beverages
- Must be able to pass required state food safety certification requirements
- Must have reliable transportation
- Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
- Must have full availability and be able to work days, evenings, nights, weekends, and holidays
KNOWLEDGE / SKILLS / ABILITIES
- Ability to read, write and speak English (multi-lingual a plus)
- Ability to understand, follow and give written and oral instructions
- Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
- Ability to interact with guests and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to work harmoniously with fellow employees and guests
- Ability to be a team-builder with outstanding coaching skills
- Ability to be innovative, creative and able to think outside the box
- Ensure uniform and personal appearance are clean and professional
- Follow all company policies and procedures
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others
- Ability to (>8 hours per day) reach, bend, twist, pull, push, grasp, walk, stand, stoop, kneel, run, sit, climb, reach overhead, and bend to perform normal job functions
- Ability to work in a standing position for long periods of time (up to 9 hours)
- Ability to lift and/or move up to 40 lbs
- Ability to frequently immerses hands in water and water diluted with chemical solutions
- Ability to work indoors and outdoors, including prolonged exposure to extreme temperatures