What are the responsibilities and job description for the Guest Service Agent position at Castle Rock Asset Hospitality Management LLC?
Guest Service Agent
Bobby Hotel Nashville
LOOK NO FURTHER, YOU’VE FOUND THE SPOT
Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We’d be excited if you joined us on this journey.
We’re not looking for culture fits; we seek culture adds. If you are spirited, kind, approachable and wish to show up to work being boldly and unapologetically you, we welcome you to our table.
ENVISION YOURSELF AS OUR GUEST SERVICE AGENT
You are friendly, approachable, organized, and enjoy interacting with many different people. With a warm and patient disposition, you seek to make guests and teammates feel comfortable, relaxed, and confident in your ability to resolve conflicts. You enjoy working with an upbeat team and interacting with many people throughout your day.
Your responsibilities will include check-in and check-out processes, answering questions, keeping record of room availability and guest accounts, making, confirming and cancelling reservations and computing bills and collecting payment upon check-out. Welcome beverages are part of the arrival experience at check in. This will require a TABC license from the Guest Service Agents.
With a minimum of 1 year of experience, along with your unmatched guest service and communication skills, you will thrive in this role. Knowledge of Opera is preferred. Above all, you will keep the team motivated through your energetic, positive leadership style while leading them to exceed guest expectations and deliver exceptional service.
YOU BENEFIT AS MUCH AS BOBBY
Your individual contributions are incomparable, and we know that. Paired with our driven team that reimagines the possibilities and puts pride into every detail, we will be greater than the sum of our parts. But meaningful work alongside talented teammates just scratches the surface of our perks:
In this role, you will receive a competitive compensation package, including medical, dental, vision, life and accident insurance, immediate full vesting in the company 401K match, free anytime downtown parking, complimentary meals, travel discounts and the opportunity for personal and professional growth – pick a lane, and we have a path for you.
Bobby Hotel Nashville also provides you with emergency response courses, CPR and AED certifications and assistance in upgrading your active Security License.
Not to mention generous paid time off accruals for you to do the things that make your life outside of work meaningful and balanced.
Bobby Hotel Nashville is an Equal Opportunity Employer and uses E-Verify.
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