What are the responsibilities and job description for the HP Call Center Rep I position at CCHP Cook Children's Health Plan?
Location:
Calmont Operations BuildingDepartment:
Member ServicesShift:
First Shift (United States of America)Standard Weekly Hours:
40Summary:
Additional Information:
Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.
Education:
Minimum High School Diploma or equivalent.
6 months experience in a Call Center Environment or Medical setting, or three months as a CCHP call center contractor.
Excellent verbal, communication, and grammatical skills
Medical terminology.
Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.
Ability to manage priorities and complete tasks in a timely manner within outlined timeframes.
Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.
About Us:
Cook Children's Health Plan
Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region. Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.
Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.