What are the responsibilities and job description for the Front Desk Support Staff (1695) position at Center for Family Services?
- Sign-On Bonus
Location: Voorhees, NJ (Somerdale)
Job Type/Status: Part time
Center For Family Services is seeking a motivated and experienced Part-Time Front Desk Support Staff to manage all facets of the reception desk at our Voorhees Outpatient location. Receptionist is responsible to maintain and effectively administer our front desk systems ensuring courteous and efficient work standards. Focus is to provide support services to facilitate the Agency's goals and objectives while providing a positive image of Center For Family Services at all times.
Duties and Responsibilities
- To regard all information about clients as confidential.
- To answer telephone calls, respond to voicemails, and expedite in the quickest method possible.
- To greet clients and announce arrival to appropriate agency staff person.
- To provide clients with Intake paperwork to review and complete, and scan into the client's electronic health record.
- To verify and update current demographic information and insurance at time of check in..
- To collect appropriate fees from clients, record accurately, and exercise responsibility for those fees.
- To keep reception area neat at all times and maintain current reading material.
- To schedule appointments as requested and enter in the appropriate provider's schedule.
- To make confirmation calls to clients for appointments the following day.
- To balance money at end of the shift and secure according to procedures.
- To close office, following checklist and according to procedures.
- To be familiar with emergency procedures and appropriate contacts in case of an emergency situation.
- To carry out designated duties as assigned by supervisor.
- To provide staff coverage, as needed, and may apply to other locations in close proximity.
- To be trained in Presumptive Eligibility and assist eligible uninsured clients to obtain temporary Medicaid.
- To refer all walk-ins and screening calls to the Access Department.
- To communicate internally and externally, using telephone, fax, and/or email, in the most secure and timely manner.
Qualifications
- High School graduate or equivalent.
- Good typing and data entry skills.
- Proficiency with Microsoft Office applications required, Electronic Health Record experience preferred.
- Ability and experience in operating various communication systems: telephone, fax, email, etc.
- At least one (1) year experience as a receptionist.
- Sensitivity in functioning in a multi-cultural work setting.
- Ability to communicate clearly and consistently.
- Sensitivity and understanding in human relations.
- A valid NJ driver's license
- Ability to handle money accurately
About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.
Disclaimer All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.