What are the responsibilities and job description for the Customer support specialist position at Centinel Bank?
We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include :
- Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
- Actively listen and identify needs of every customer calling the bank
- Assess best strategies for a quality and efficient customer experience
- Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
- Provide core services including but not limited to : providing new account information, basic online banking and account servicing, check / debit card orders / card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
- Support Risk Management functions including but not limited to : internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.
Position Requirements :
- 1-3 years experience in a service related position required;
- Call center or phone support service preferred
- High school degree or GED equivalent required;
Last updated : 2024-07-15
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