What are the responsibilities and job description for the Dispatcher | Emergency Communications Center position at CentraCare?
Find your purpose helping people facing potential danger get the help they need as quickly as possible. Be the calm in their chaos. Impact their safety. Essentially, you’ll be 9-1-1 for the people who work at or visit our facilities.
CentraCare launched a new emergency communications center to improve safety for our staff in early July and we are looking for the people to help us be successful!
In this position, you’ll take calls from CentraCare employees who may be facing safety challenges with a patient or visitor.
As a dispatcher, you’ll receive emergency and non-emergency calls for a multitude of potential needs (Security, medical, life safety, alarms, etc.). You’ll query callers quickly and effectively to obtain detailed incident information, and repeat information received from callers accurately in what could be high-stress situations. You’ll need to prioritize calls and initiate appropriate actions based on the incident type and its importance. You’ll be the liaison to local public safety partners (Police, Fire, EMS) in emergency situations and coordinate proper response.
You’ll succeed in this role if you remain calm and professional in high stress situations and possess strong communication skills. That includes communication in writing, by phone, on portable radios, face-to-face and any other type of interaction you can think of with another person. Strong listening skills are incredibly important. Additionally, we recommend you can type 40 words per minute or more, considering the sometimes fast-paced nature of this job.
Training or education in public safety or criminal justice, and/or experience as a dispatcher (for a county, EMS organization, bus company, tow company or cab company), first responder (fire, police, EMS, security),
Schedule:
- Full-time | Various night shifts | Every other weekend, some holidays Benefits eligible.
Pay and Benefits:
- $20.19 or more per hour, based on experience.
- We offer a generous benefits package that includes medical (choose between an HRA or HSA), dental, flexible spending accounts, PTO, 401(k) retirement plan & match, LTD and STD, tuition reimbursement and so much more!
Potential for Advancement:
- Next steps within CentraCare can include becoming a lead or trainer, and also presents other emergency preparedness and security opportunities. This job can also prepare you for work as a 9-1-1 dispatcher and help prepare you for other careers in public safety and as a first responder.
- We’re one Emergency Preparedness team and value input from all of our team members, so a desire to help make improvements- and suggestions for the same- will definitely earn this team’s appreciation.
Qualifications:
- High school diploma or GED required upon hire.
- One year of emergency or related dispatching experience preferred.
- Ability to maintain calm professionalism in stressful and emotional situations.
- Prior Health Care Security/EMS Dispatch Experience preferred.
- Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.
Salary : $20