What are the responsibilities and job description for the Mortgage Loan Servicer position at Central Bank?
Description
- Promptly communicate with borrowers and team members to address inquiries related to mortgage loan servicing.
- Handle phone inquiries from borrowers and address their concerns related to loan payments, escrow accounts, and other mortgage-related matters.
- Complete new loan set up entry in the servicer core system.
- Prepare and track payments for bills associated with loan closings.
- Process loan payments, payoff quote request, and payoff fund postings as requested.
- Review daily payment reports to ensure correct postings are made according to investor requirements.
- Manage escrow accounts, including property tax, insurance payments, disbursements, and annual analysis.
- Ensure insurance and tax payments are current for both escrowed and non-escrowed loans.
- Reconcile General Ledger and DDA accounts for custodial and internal accounts.
- Complete daily transfers of Investor funds and daily and monthly balancing/reconcilement as assigned.
- Prepare and upload investor remittance documents as assigned.
- Scan insurance policies into core system received through email and mail.
- Track and pay any insurance policies/expirations related to the loan.
- Maintain accurate records of loan transactions, payments, and correspondence.
- Perform loan account maintenance for mortgage loan servicing as assigned:
- Submission & tracking of lien releases for mortgage loan payoffs.
- Reconcile and correct unposted loan payments daily.
- Unapplied funds review and movement of funds per investor requirements.
- Complete negative escrow account review and borrower communications.
- Loan Modification requests.
- PMI removal
- Checkback processes
- Adhere to fair lending practices and comply with relevant regulations (e.g., RESPA and FCRA).
- Handle sensitive borrower information with confidentiality.
Requirements
Central Bank is an Affirmative Action and Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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