What are the responsibilities and job description for the Membership Coordinator - Lakewood-Trumbull YMCA position at CENTRAL CONNECTICUT COAST YOUNG MENS CHRISTIAN ASSOCIATION INC?
This position supports the mission and work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Coordinator assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Up to 20% of work schedule will be in direct service at the member services desk.
ESSENTIAL FUNCTIONS:
- Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization; helps participants and families connect with each other and the YMCA.
- Assists with effective leadership of Membership staff, including: recruiting, onboarding, development, and discipline; scheduling and facilitating staff meetings and trainings; and, addressing complaints and resolving problems effectively.
- Promotes program and membership enrollment in interactions with members and guests. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Stays up to date and assists with all facility changes including but not limited to events, holidays, schedule changes, and facility closures.
- Follows all Membership procedures and guidelines including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations.
- Maintains physical presence at all times while on duty, monitors and administers safety checks, remains aware of surroundings and participants.
- Maintains Member Service area, equipment and supplies in an orderly and safe manner.
- Follows and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse; and supports other staff to do the same.
- Active leader in membership retention goals and the Annual Giving Campaign.
- Attends all mandatory meetings and trainings.