Membership Coordinator - Lakewood-Trumbull YMCA

This position supports the mission and work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Coordinator assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Up to 20% of work schedule will be in direct service at the member services desk.

ESSENTIAL FUNCTIONS:

• Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization; helps participants and families connect with each other and the YMCA.
• Assists with effective leadership of Membership staff, including: recruiting, onboarding, development, and discipline; scheduling and facilitating staff meetings and trainings; and, addressing complaints and resolving problems effectively.
• Promotes program and membership enrollment in interactions with members and guests. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Stays up to date and assists with all facility changes including but not limited to events, holidays, schedule changes, and facility closures.
• Follows all Membership procedures and guidelines including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations.
• Maintains physical presence at all times while on duty, monitors and administers safety checks, remains aware of surroundings and participants.
• Maintains Member Service area, equipment and supplies in an orderly and safe manner.
• Follows and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse; and supports other staff to do the same.
• Active leader in membership retention goals and the Annual Giving Campaign.
• Attends all mandatory meetings and trainings.

• Associate’s degree in related field preferred or equivalent combination of education and experience
• YMCA Team Leader certification preferred
• Previous supervisory experience in customer service
• Proven track record of building program participation and relationships with members, participants, and volunteers
• Excellent personal computer skills and experience with standard business software
• Effective communication skills necessary to inform, counsel, motivate, and support members and staff
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency
• CPR, AED, and First Aid certifications required
• Must complete YMCA Member Service Trainings within first 60 days of employment
• Emergency Oxygen Administration certification obtained within first 90 days of employment
• Ability to work flexible schedule

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world.* We are nurturing: we support you in your journey to develop your full potential. We are determined: * above all else, we are on a relentless quest to make our community stronger beginning with you.

Job Type: Full-time

Pay: $19.50 - $21.50 per hour

Salary : $20 - $22