What are the responsibilities and job description for the Detailer position at Central Indiana Hardware?
Detailer
Department:Detailing
Location: Security Builders Supply - Oswego, IL
For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
JobSummary — The Detailer performs professional detailing of projects assigned for Division 8 frames, doors, and related hardware to ensure products provided meet customer expectations.
The Detailer is responsible and accountable for:
Maintaining a safe, productive, and timely work environment for both self and team member(s).
Deliver excellent customer service by having a professional and positive attitude in all interactions with external and internal customers.
Coordination as required to clarify project details and provide accurate submittals and product purchasing details.
Perform all detailing work per CIH standards, code requirements, manufacturer capabilities, customer expectations, and contractual requirements for the projects assigned.
Where allowed by contract documents and CIH standards, utilize alternative products to what was estimated to achieve reduced costs of the work while maintaining conformance to all expectations.
Seeks out product knowledge, training, new detailing techniques, diligently listens to instruction given, and consistently applies knowledge gained to grow expertise as a CIH Detailer.
Essential Functions
Review internal sales instructions and contract documents to understand scope of work and contractual obligations.
Analyze project drawings, specifications and other contract documents to prepare accurate shop drawings, submittals, and schedules for doors, frames and hardware using manufacturer catalog cut sheets and industry specific software and other tools as required.
Accurately create hardware sets based on room functions and contract documents.
Obtain approved manufacturers quotations and enter products and costs into the computer system by opening.
Address significant variances between detailed and estimated costs with sales team and Director of Detailing.
Prepare RFI’s where there are questions or concerns with specifications, drawings or hardware sets.
Perform project updates in response to submittal cleanups, RFI responses, change orders or other customer required updates and modifications as requested by project managers.
Experience & Other Requirements
Division 8 doors, frames and hardware industry experience required
AHC or 10 years min.
Comsense Opening Suites experience required
Pre-employment background and drug screening
No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
Excellent communication and problem-solving skills
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