ROK-ENG-EVS-PT U

SUMMARY

Responsible for providing cleaning services in assigned casino areas.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Clean all assigned public casino areas, restrooms, and offices throughout the entire resort complex on a continual basis.
2. Ensure that all cleaning materials, chemicals, and equipment are used per the manufacturer’s instructions.
3. Maintain all work areas and ensures environmental services equipment is free of safety violations.
4. Report any hazardous conditions or broken equipment immediately to management.
5. Comply with established safety precautions when using equipment and supplies.
6. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
7. Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
8. All other duties as assigned.

REPORTING LINE

You will report directly to the Environmental Services Supervisor, then the Hotel Operations Supervisor, and then the Hotel Operations Manager.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• The ability to work with others as a team in an efficient manner. 
• The ability to apply common sense reasoning to variety of situations

• Proven experience providing high level of guest service
• The ability to add and subtract two-digit numbers and to multiply and divide
• The ability to read, write, comprehend simple instructions, short correspondence, and memos in English

• The availability to work all shifts.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 18 years old to work on the gaming floor inside the casino. 
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
• The ability to verify the right to work in the United States. 

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent preferred. A minimum of three to six months of housekeeping experience preferred.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, carry and lift to 50 lbs. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment, chemical agents, dust, fumes, airborne particles, and seasonal elements.