Supply Chain Operations Specialist II

Salary Range: $18.00 - 23.76/ hourly

Responsibilities:

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details, and service needs. Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback, and completes appropriate forms or documents when required. Prioritize and assign work and provides work direction.
• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identify and provide services or assist others that require specialized or expedited handing. Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
• Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors as needed.
• Prepare information required for quotes or address potential services; provide more complex quotes.
• Communicate with internal and external customers, carriers, and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on projects specialized to sensitive needs.
• Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.

Requirements:

• Education: High School or Equivalent Certification; Associates' degree preferred.
• Experience: 5 years of specialized logistics or related operations support experience.
• Excellent verbal and written communication skills
• Must be able to work overtime dictated by business needs.
• Intermediate proficiency in Microsoft office and web-based software applications.
• Able to leverage databases and systems to review and verify logistics and transportation information.
• Capable of preparing complex quotes and service details
• Ability to track and trace complex and sensitive shipments or products.
• Demonstrated leadership skills, including the ability to prioritize and assign work to others.
• Ability to identify and resolve operational delays.
• Ability to address and resolve expedited handling or service needs.
• Knowledge of operational and support principles and practices in a related supply chain environment.

Physical Demands:

• While performing the duties of this job the employee will be required to stand, walk, use hands and fingers, reach with hands and arms.
• This position may be required to stoop, kneel, or crouch as it relates to product handling and distribution, and must regularly lift and/or move up to 50 pounds.
• This position will be regularly exposed to moving mechanical parts.
• This position will be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
• This position may be required to climb ladders.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.