Consumer Loan Servicing Specialist

Description

CFBank is a boutique commercial bank with a growing presence in Columbus, Cleveland, Akron, Cincinnati, and Indianapolis. We've been recognized for the past 3 years in a row as one of the strongest-performing Banks in our peer group nationwide. What makes us unique? Our team is comprised of individuals who are not only highly skilled, but who embody the hustle, can-do attitude, and customer focus that sets us apart from our competition. We are a dynamic organization with aggressive growth goals and we enjoy winning! Come be a part of what we're building!

The Consumer Loan Servicing Specialist position is a global operations role responsible for providing administrative, internal, and external client service support for our Consumer Loan Servicing department. 

Major areas of responsibility include, but are not limited to:

• Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans.
• Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy, and maintain responsibility for review and administrative maintenance of such as well as verifying proper setup on in-house operating systems.
• Onboarding and booking of portfolio consumer loans to the core banking system, processing of payments and payoffs, performing research and issue resolution, while maintaining high standards of customer service.
• Execute escrow disbursements and escrow analysis associated with taxes and insurance; meeting deadlines and correcting shortages and overages as needed.
• Monitor various reports including but not limited to reports regarding PMI, MIP, automatic payment rejections, and delinquencies for tracking, adjustments, and quality control.
• Maintain administration and execution of functions and control items related to Freddie Mac loans, including but not limited to the bank's annual certification, administration of payoffs, foreclosures, funding, and report monitoring.
• Execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations as well as CFBank internal policies, also maintaining proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting as needed.
• Comply with internal security policies and procedures and maintain customer confidentiality at all times.
• Adhere to all regulations, policies, and record-keeping requirements. Complete all required training related to bank regulations and policies.

Primary Objectives

Beyond the task-related areas of responsibility above, there are also expectations and key objectives of the position for its overall contribution to the organization. The following list is not meant to be exhaustive, but to show expectations of this position in regards to organizational goals and objectives:

• Complete tasks efficiently and effectively, while maintaining a willingness to take on additional tasks and develop new skill sets as needed.
• Maintain a sense of responsibility and eagerness to work towards organizational goals and objectives.
• Interact with co-workers and clients in a way that is professional, positive, and helpful, thus contributing to the overall success of CFBank.
• Consistently work towards established organizational goals and objectives, contributing new and creative ideas, recognizing potential problems, and generating solutions.
• Achieve agreed-upon quantitative and qualitative goals.

Education and Experience

• At least 1 year of experience in consumer lending is strongly preferred.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• The employee is required to talk and hear.
• Vision abilities required by this job include close vision.
• The employee is often required to sit as well as use their hands and fingers to type, handle or feel.
• The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, or crouch.
• The employee may be asked to carry and/or transport documents, supplies, and other various office materials (within reason and as agreed upon).

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder may encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be asked to leave their normal work environment, including but not limited to traveling to other offices or attending functions and appointments outside the bank.
• The employee may be exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, working conditions, or company expectations associated with this position. This job description is subject to change at any time.