What are the responsibilities and job description for the Consumer Loan Servicing - Vendor Manager position at Huntington National Bank?
Description
Job profile Summary:
The ideal candidate will be responsible for overseeing third-party service providers that support loan servicing, ensuring compliance with regulatory requirements, contractual obligations, and performance standards. This role plays a critical part in maintaining operational excellence, mitigating risk, and enhancing customer experience through effective vendor oversight.
Job Description
The successful candidate will collaborate closely with the Third-Party Risk Monitoring (TPRM) team to ensure effective oversight of vendor relationships. Participating in regularly scheduled performance review meetings, with a focus on service level agreements (SLAs) and compliance standards. Coordinating with the procurement team to manage contract renewals and onboard new vendors. Supporting all TPRM initiatives to ensure timely and accurate completion of program requirements. Acting as a liaison for business owners in managing vendor relationships related to loan servicing operations.
Duties & Responsibilities
Yes
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Job profile Summary:
The ideal candidate will be responsible for overseeing third-party service providers that support loan servicing, ensuring compliance with regulatory requirements, contractual obligations, and performance standards. This role plays a critical part in maintaining operational excellence, mitigating risk, and enhancing customer experience through effective vendor oversight.
Job Description
The successful candidate will collaborate closely with the Third-Party Risk Monitoring (TPRM) team to ensure effective oversight of vendor relationships. Participating in regularly scheduled performance review meetings, with a focus on service level agreements (SLAs) and compliance standards. Coordinating with the procurement team to manage contract renewals and onboard new vendors. Supporting all TPRM initiatives to ensure timely and accurate completion of program requirements. Acting as a liaison for business owners in managing vendor relationships related to loan servicing operations.
Duties & Responsibilities
- Monitor and evaluate vendor performance against SLAs and KPIs.
- Conduct regular business reviews and performance assessments.
- Identify and escalate issues impacting service delivery or compliance.
- Collaborate with procurement to negotiate and manage vendor contracts.
- Serve as the primary liaison between internal stakeholders and external vendors.
- Ensure contract terms align with operational needs and regulatory expectations.
- Support audits, due diligence, and risk assessments.
- Maintain documentation and reporting for regulatory and internal governance.
- Identify opportunities to optimize vendor processes and reduce costs.
- Lead or support initiatives to onboard new vendors or transition services.
- Collaborate with cross-functional teams to align vendor capabilities with business goals.
- 4 or more years in financial team lead/leadership and/or vendor management experience.
- High School Diploma or equivalent
- Bachelor's degree
- Experience managing vendors in financial industry.
- Familiarity with risk management frameworks and third-party oversight programs.
- Ability to work in a fast-paced, regulated environment with multiple stakeholders.
- Experience in vendor management, loan servicing, or financial operations.
- Strong understanding of consumer lending regulations and servicing practices.
- Excellent communication, negotiation, and analytical skills.
Yes
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.