What are the responsibilities and job description for the Housekeeping Manager position at Chateau Saint Denis?
Qualifications/Education/Skills:
- High School Diploma or equivalent
- Previous housekeeping experience required
- Previous supervisory experience preferred
- Professional dress and demeanor
- Friendly personality and able to interact with hotel guests and staff
- Ability to work under pressure
- Ability to organize and record information
- Ability to read, write and speak English language
- Experience in property management systems strongly preferred
Job Purpose:
- To oversee the functioning of the Housekeeping Staff, ensuring that work is completed in an accurate, timely, and efficient manner
- To plan, organize, and develop the overall operation of the housekeeping department
- Ensure the highest quality of guest care is maintained at all times
Essential Functions:
- Obtain list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
- Assigns housekeeping and laundry workers their duties and inspects sleeping rooms, bathrooms, hallways, common areas, elevators, stairwells (i.e. inspects overall cleanliness of hotel). All areas of the hotel must be clean, hygienic, attractive, and orderly.
- Updates room status’s in the property management system (PMS)
- Inventories stock to ensure adequate supplies and linen.
- Issues supplies and equipment to workers
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Guest Satisfaction
- Promotes a culture of extraordinary service to guests throughout the property. Instills 100% guest satisfaction objective in hourly associates
- Ensures that all guest related issues are resolved in a manner consistent with the Company’s goals and objectives.
- Ensures all Company standards are being followed
- Investigates complaints regarding housekeeping service and equipment and takes corrective action.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Organizing and Time Management Skills
- Ability to effectively organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Employee Management
- Motivates and gives direction to hourly employees.
- Ensures that employee related issues are resolved in a manner consistent with Company policies.
- Conducts department training of new employees to explain housekeeping and laundry procedures, and demonstrates correct use and maintenance of equipment.
- Records data concerning work assignments, personnel actions, and prepares periodic reports.
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Safety and Security
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Work Environment:
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary : $15 - $20
Housekeeping
ServiceMaster Commercial Cleaning of Jackson -
Natchez, MS
