What are the responsibilities and job description for the Customer Success Advocate - Moveworks position at ChatGPT Jobs?
Job Description
Customer Success Advocate - Moveworks
Company: ServiceNow
Location: Philadelphia, PA (On-site, Remote)
Type: Full-time
Posted: 18 hours ago
Job Description
Company Description
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
What You Get To Do In This Role:
To be successful in this role you have:
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Apply
Customer Success Advocate - Moveworks
Company: ServiceNow
Location: Philadelphia, PA (On-site, Remote)
Type: Full-time
Posted: 18 hours ago
Job Description
Company Description
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
What You Get To Do In This Role:
- Respond to customer, partner, and internal sales team requests related to training services.
- Develop and improve processes for the smooth implementation of training programmes.
- Solve logistical and training class delivery issues.
- Handle questions and requests via phone and email, providing excellent customer service.
- Create and maintain training schedules across various locations and delivery formats.
- Maintain accuracy of data in relation to class scheduling, registrations, rosters, attendance, and distribution of training materials.
- Work to timescales and processes for training event coordination and logistics.
- Report, compile, and distribute training information internally and externally.
- Serve as contact for ServiceNow Authorized Training Partners (ATP), providing responsive support.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Experience in coordinating global training events.
- A customer-focused approach and excellent customer service skills.
- Demonstrated experience creating and/or improving operational processes.
- Detail orientation and advanced organizational skills.
- Data entry and handling skills to a high level of accuracy.
- Excellent written and verbal communication skills.
- Fluency in European languages in addition to English helpful, but not essential.
- Ability to resolve client issues and escalate when appropriate.
- Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Apply