Front Desk Supervisor

The Chebeague Island Inn is hiring a Front Desk Supervisor!

This role is responsible for supervising the day-to-day and long-term operations of the front desk team and assisting in the development and implementation of strategies and services which meet the needs of Chebeague Island Inn and the Prentice Hospitality Group.

Key responsibilities include, but are not limited to:

• Help to develop and implement strategies for front office, bell staff, parking, concierge, van service, etc. that support achievement of the inn’s goals.
• Monitor status regularly and adjusts strategies as appropriate.
• Assist the Hotel Manager in the management and operation of the front office and related areas.
• Create the first impression by supervising the door, bell, parking, van service, concierge and front office areas.
• Develop and implement processes and procedures for assigned departments which support achievement of service and financial goals.
• Prepare and analyze reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.
• Create rooms forecast weekly and 30/60/90 days out.
• Create guest satisfaction by providing the team the training and resources they need to maximize associate engagement and deliver exceptional service and teamwork:
• Communicate and reinforce the vision for exceptional service to associates.
• Ensure that associates provide exceptional genuine hospitality and teamwork on an ongoing basis.
• Communicate performance expectations and provide team with on-going feedback.
• Maintain accurate inventory of supplies and equipment within the department.
• Maintain good working relations with preferred vendors of the inn and ensure adherence to policies and, all codes and regulations.
• Follow Standard Operating Procedures (SOPs) as outlined in the CII & PHG SOPs.
• Performs other tasks as assigned by management.
• Perform any other job duties as assigned.

Job Requirements Include:

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must be proficient in computer skills. Must be proficient in all Microsoft Office (Word, Excel, Outlook) programs.
• Must have excellent interpersonal and sales-related skills.
• Must have exceptional organizational, supervisory skills.
• Must be able to effectively present information and respond to questions from groups to managers, clients, guests, and ownership.
• Ability to apply supervisory (soft) skills.

No job description for a position can possibly include all duties which may be requested or needed by the Company in order to fulfill the intention of the position. The objective of all positions is to proactively ensure job performance is being done comprehensively. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Seasonal

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Chebeague Island, ME 04017: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $24