Benefits Programs Supervisor (Training Unit)

Customer Experience: Its Our Business, Its Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is seeking to hire a Benefit Programs Supervisor to help individuals and families in Chesterfield County and Colonial Heights navigate Benefit Programs services while providing excellent customer service.

What You Do And How You Do It

The**Benefit Programs Supervisor**for our training unit plays a pivotal role in ensuring the efficient and effective delivery of benefit programs. As the Supervisor, your key responsibility is staff development, where you will actively coach and train your team to foster performance excellence. This includes equipping staff with the necessary skills and knowledge to navigate complex program policies and procedures. You will also be a change agent, adept at managing change and facilitating the adjustments needed for the team to seamlessly embrace new practices and benefit program policies.

Beyond personnel management, the**Benefit Programs Supervisor**is crucial in operational efficiency. You will help to develop efficient workflows for ongoing program development, constantly seeking ways to optimize processes and enhance productivity. Program effectiveness is rigorously monitored through the review and evaluation of data, utilizing various program evaluation methods to identify areas for improvement and ensure desired outcomes are met. You will need to be able to handle complex and challenging cases, making informed decisions on difficult and unusual situations that require specialized expertise. It will be your responsibility to serve as a vital liaison to other agencies and workgroups, fostering collaboration and ensuring seamless coordination across different entities. Furthermore, you are responsible for monitoring the expenditures of the unit's programs, ensuring fiscal responsibility and adherence to budget allocations.

In times of crisis, the**Benefit Programs Supervisors**leadership extends to managing an Emergency Shelter Team during natural disasters, reporting to shelter duty as required to provide essential support and services to affected individuals. This role will also perform other duties as required to support the overall mission and objectives of the department. Perform other work as required.

Here's What You Need

• Bachelors degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
• Considerable knowledge of principles and practices of effective supervision, to include casework supervision
  
  

Were Looking For Ideal Candidates Who Have

• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Ability to plan and supervise work activities, including service delivery, training, recordkeeping duties, and organizational operations preferred.
• Considerable experience in determining eligibility for social services benefit programs preferred.
• Experience as a Lead or Senior worker preferred.
• Knowledge of IV-E foster care, Medicaid, and other Federal, State, and local regulations preferred.
• Knowledge of public assistance programs such as Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Child Care, General Relief, and Refugee Assistance preferred.
• The ability to train and coordinates training for the Benefit Programs Division on policy and procedures for all benefit programs: coordinates training schedules with other supervisors and arranges for training room and equipment
• The ability to review cases, policies and procedures for accuracy, efficiency and quality assurance
• Broa awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organization
  
  

**Real Talk**

We'll be honest-you will work hard in this job but having a positive attitude helps you handle it in stride. Much of your job is sitting at a desk using multiple automated systems and supervising staff. You must be comfortable with handling multiple priorities and several interruptions all day. Being a Benefit Programs Supervisor isn't for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.

• Current valid drivers license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major viol
  
  

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