Sr. Lead Technical Product Owner

Overview

The Sr. Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned. In this role, the Technical Product Owner will be responsible for leading Chick-fil-A’s location and menu personalization experiences. These complex experiences will require the product owner to also build and maintain relationships with multiple stakeholders within the Digital Transformation and Technology (DTT) department, Marketing department, and others outside of DTT. This position will also be responsible to pursue What’s Next by keeping a pulse on new players and opportunities in the digital location and consumer menu preferences, identifying platforms and technologies that help us achieve our shared vision to build digital experiences that are radically convenient & remarkably human.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).
• Works to maximize the business value delivered by the team in each development sprint.
• Ensures that the product delivers and maintains a high degree of uptime, security, and quality.
• Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.
• Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.
• Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.
• Coordinates user acceptance testing and all necessary external validation efforts.
• Accepts stories after they are deemed complete by the development team.
• Represents the team and their efforts to others within the organization.
• Ensures cross-team and release requirements and dependencies are shared appropriately.
• Develops and maintains strong and productive relationships with all IT and business stakeholders.
• Attends all team retrospectives and assists with driving continuous improvement across the team.
• Manages all budget requirements of the Agile team.
• Mentor/Support other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.
• Responsible for managing one or more product backlogs.
• Responsible for making strategic decisions regarding backlog refinement across multiple other team products and backlogs.

Minimum Qualifications

• Knowledge and/or experience with other Agile development approaches and techniques
• Experience in driving teams and management to decisions
• Experience with technical systems, data structures and languages
• Excellent written and verbal communication skills.
• Excellent personal and relational intelligence.
• Attention to detail.
• Strong analytical and problem-solving skills.
• Strong decision-making skills.
• Pursues continuous improvement and exhibits personal drive for excellence.
• Methodical, investigative, and inquisitive mind and attention to detail.
• Adaptable and flexible approach to work.
• Ability to effectively manage vendors or resources from vendors.
• Certified Scrum Product Owner (CSPO)

Preferred Qualifications

• Experience with UX/UI design
• Advanced Certified Scrum Product Owner (A-CSPO)
• Certified Scrum Professional – Product Owner

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration