What are the responsibilities and job description for the Catering Director position at Chick-fil-A?
Chick-Fil-A is seeking an individual who has the ability to build trust in the community, focus on consistently delivering reliable services, being thoughtful in your interactions, and maintaining high standards of excellence in every aspect of your business. Simultaneously, enhance catering sales by actively soliciting new clients through targeted marketing efforts, personalized outreach, and follow-ups, while ensuring seamless execution of events that exceed client expectations, thereby fostering repeat business and referrals.
The Catering Director's responsibilities include:
- Tracking and preparing all catering orders, ensuring clear communication of the order details to the team for timely delivery.
- Inputting orders into the system as necessary and confirming receipt of payments.
- Coaching, evaluating, and holding all catering-associated team members accountable.
- Aligning the catering department's daily operations with the leadership team's thematic goals.
- Setting, monitoring, and posting outside sales goals based on time management effectiveness.
- Maintaining a clean, organized, and well-managed Catering Area daily.
- Ensuring all equipment is accounted for and clean, with TMS bearing apple tags and undergoing monthly steam cleaning.
- Keeping inventory current and orderly.
- Verifying that team members adhere to checklists for maintaining cleanliness.
- Completing the Catering eRQA on a weekly basis.
- Establishing and maintaining the vision and standards for the catering service.
- Setting goals for the catering department.
- Staying informed of any corporate standard changes.
- Building relationships with local businesses and customers.
- Developing and communicating a training system.
- Planning for pickups and deliveries.
- Implementing ADP’s, Pop-Up Drive-Thrus, Biscuit Sales, and initiatives beyond the restaurant.
- Fostering personal growth within the catering field.
- Handling deliveries.
- Designing systems to monitor customer trends.
- Collaborating with the RMD on promotions and fundraisers.
Duties:
- Actively promote and manage promotions in collaboration with the RMD.
- Welcome and engage with all catering guests.
- Compile weekly reports.
- Maintain a collection of delivery photographs.
- Conduct confirmation and follow-up calls.
- Ensure each delivery or pickup includes all necessary utensils, sauces, and a time card.
- Perform the Catering eRQA weekly.
- Select and train at least one AM Team Lead and one PM Team Lead to aid in operations, planning, and execution.
- Proactively communicate food needs and inventory to kitchen directors.
- Deliver service with excellence.
- Maintain punctuality.