What are the responsibilities and job description for the Hopsitality/Drive Thru Team Member position at Chick-fil-A?
At Chick-fil-A, the Hospitality/Drive Thru Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Hospitality/Drive Thru Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. We do this by committing to hospitality and engaging to recover each guest.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Free employee break meal (see leadership for additional information)
Hospitality/Drive Thru Team Member Responsibilities:
- Greet guests warmly and offer a fond farewell
- Show care and attentiveness to guests with a smile, maintaining eye contact, and speaking enthusiastically
- Ensure order accuracy, verifying order, confirm and receive payment
- Enhance the guest experience by showing care to our guests ("My Pleasure")
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Communicate effectively with guests and Team Members
- Adhere to Chick-fil-A rules and dress code at all times
- Maintain personal knowledge by completing in-house training (Pathway) and stay up-to-date on any changes
- Complete all opening or closing tasks as assigned
- Other duties as assigned
Qualifications and Requirements:
- Driven and reliable
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Good stewardship with high integrity
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Coachable
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 30-50 lbs on a regular basis
- Have the ability to stand for long periods of time
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.