What are the responsibilities and job description for the Front Desk Associate position at Chiropractic Care Center?
Check patients in, schedule patients, answer phones, enter codes and patient information into computer, verify patient benefits and eligibility, obtain authorizations, follow up on unpaid claims with insurance companies and lawyers, fax information needed to get claims paid, file folders and paperwork, post insurance payments and help maintain a clean healthy environment. Looking for a hard working team player that enjoys multitasking. Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all who visit our establishment. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a polite and professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with requests such as booking reservations, arranging transportation, and providing recommendations
- Handle guest complaints or concerns with patience and empathy, escalating issues as necessary
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations
```Skills```
To excel in this role, you should possess the following skills:
- Strong guest service orientation with the ability to anticipate guest needs
- Excellent communication skills, both verbal and written
- Proficiency in multiple languages is highly desirable
- Familiarity with phone systems and ability to handle multiple calls simultaneously
- Attention to detail and ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to remain calm under pressure
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 20 – 26 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer care: 1 year (Preferred)
Ability to Commute:
- Waldorf, MD 20602 (Required)
Work Location: In person
Salary : $16 - $19